By: Irene Wairimu Kamau, Dr. David Nzuki
Enterprise Resource Planning (ERP) was a computer application package that automated processes in a business institution to make them easy to use, and also played a critical role in finance functions, human resource functions, supply chain management functions, administration management, ICT functions and project planning functions. There had been wide usage of ERP system in developed countries, while unindustrialized countries were slow in implementing ERP systems. The study sought to examine usage of enterprise resource planning systems in state corporations in Nairobi City County. The study observed the resource-based theory, the change management theory and the technological acceptance model. The research study attempted to explain how ERP characteristics, management support, expertise of employees and, user attitude impact on ERP implementation. Findings from this study would be useful to different levels of management, decision makers and procurement officers.The target population was 796 employees from KPLC, KenGen, NBA and KICC from which a sample size of 343 was obtained using the Slovin’s formula randomly selected using systematic sampling method to obtain a representative sample from all the departments in each corporation. Data collection was done by dropping of questionnaires at the organizations and sending by email to each respondent, and letting the respondents fill them before the researcher picked them up, and received them back via email. The collected data was then be subjected to descriptive and regression analysis. Findings from the study revealed that all the four independent variables namely: ERP characteristics, user attitude, management support and employee expertise contributed positively towards influencing ERP implementation. The beneficiaries of this study were the management who were able to learn on the successful ERP systems considerations and implementations in their organisation.
Key Words: PerformanceEnterprise Resource Planning Systems, ERP, Project Implementation, State Corporations, Nairobi City County
This is an open-access article published and distributed under the terms and conditions of the Creative Commons Attribution 4.0 International License, United States unless otherwise stated.
About the Authors:
- Irene Wairimu Kamau– Correspondent Author, School of Business, Kenyatta University, Kenya
- Dr. David Nzuki – Lecturer, School of Business, Kenyatta University, Kenya