Critical Success Factors and Implementation of Capital Expenditure Projects in Telkom Kenya Limited, Kenya

By: Abdulrahman Ahmed and Dr. Franklin Kinoti


The success of projects largely depends on the way it is implemented and controlled. The challenges met during the execution of project management practices has been during project planning, exceeding the set budget and going beyond its set schedule and poor quality. Capital expenditure (CAPEX) project performance remains well below par. How to improve CAPEX projects through better planning and more effective frameworks has been a major challenge in Telkom Kenya. This study investigated the influence of critical success factors in the implementation of CAPEX projects in Telkom Kenya. This study was guided by the following specific objectives: to examine the influence of resource allocation, communication, top management support and project manager in the implementation of CAPEX projects in Telkom Kenya. This study employed a descriptive survey research design. The target population comprised of 65 respondents from the 4 Departments which included Technology, Mobile, Support and Enterprise departments in Telkom Kenya Limited. A census of 65 respondents was carried out. The data collection instrument was a questionnaire. Data obtained from the field was analyzed using both descriptive statistics and inferential statistics. The study established that resource allocation, communication, top management support and project manager have a positive and significant influence on project implementation. The study concludes that allocation of resources helps managers to bring together more productive and effective project teams and workgroups and enables them to appraise their schedules and easily estimate resource availability in real-time. Maintaining open, regular and accurate channels of communication with all levels of project staff and stakeholders is vital to ensuring the effective implementation of CAPEX projects. Top management support is considered one of the critical success factors in project management, effective executive involvement can significantly improve project success. The project manager plays a vital role in the success of a project as they oversee specific projects ultimately designed to make progress toward strategic planning objectives. The study recommends that project managers should identify the right resources towards effective implementation of CAPEX project. Project activities should be communicated to every party concerned during implementation of CAPEX projects and the organization should establish the right channels of message delivery and feedback in both top-down and bottom-up communication. The top managers in Telkom Kenya should ensure proper planning, organizing is done according to the set objectives of the project and also lead and motivate the staff involved in the implementation of CAPEX projects. Project manager should make sure they control risk and minimize uncertainty, maximize the effectiveness of communication within the team by being prepared to lead.

Key Words: Project Implementation, Implementation of Capital Expenditure Projects, Telkom Kenya Limited

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This is an open-access article published and distributed under the terms and conditions of the  Creative Commons Attribution 4.0 International License, United States unless otherwise stated.

About the Authors:

  • Abdulrahman Ahmed Correspondent Author, Management Science Department, Kenyatta University, Kenya
  • Dr. Franklin Kinoti Lecturer, Management Science Department, School of Business, Kenyatta University, Kenya